Frequently Asked Questions

1. How can I place an order on Popabears?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Our secure payment gateway ensures the safety of your financial information.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

4. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact our customer support team within 30 days of your purchase date. For more details, refer to our Refund Policy.

5. How does the refund process work?

Once your refund request is approved, we will process the refund using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to appear in your account.

6. Can I change or cancel my order after it's placed?

Unfortunately, once an order is placed, we cannot guarantee changes or cancellations. Please contact our customer support team for assistance, and we'll do our best to help.

7. How can I contact customer support?

You can contact our customer support team by emailing us at [email protected] or by visiting our Contact Us page for additional options.

8. How do I get in touch with Popabears?

For all inquiries, you can visit our Contact Us page. We have provided various contact options to ensure you can reach us conveniently.